Refund Policy

If you’re not satisfied with the quality of the products you received or if the order was lost or returned to sender, get in touch within 10 days of the date you received the item and we’ll do everything we can to investigate and find a solution. 

We'd much rather fix any problems and send a replacement order to make sure you are happy with your order. If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

To be eligible for a refund or replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us will not be accepted.

To start a return, you can contact us at shop@robertpaints.com. If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order or refund

You can always contact us for any return questions at shop@robertpaints.com.

Colour Consistency

We use the same print machines, paper types, and work processes as our print partners to minimize colour variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and original artworks. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and reviewed your replacement or refund request, and let you know if the replacement or refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.